GENERAL INFORMATION
Where is the Gray Box Theater presented by CAN Community Health located?
We are located in the heart of Wilton Manors, Florida. For directions and parking info, visit our About Us page.
What types of performances do you offer?
Our stage hosts a variety of performances including original plays, live music, spoken word, cabaret, community and private events, and more.
Who runs the Gray Box Theater presented by CAN Community Health?
Gray Box Theater presented by CAN Community Health is a nonprofit 501(c)(3) organization governed by a dedicated Board of Trustees. The theater operates in collaboration with local artists, volunteers, and community partners to create a vibrant, inclusive arts space.
Is the venue cashless?
Yes! Gray Box Theater presented by CAN Community Health is a cashless venue. We accept all major credit and debit cards, as well as Apple Pay, Google Pay, Samsung Pay, and Cash App.
What is CAN Community Health’s relationship to Gray Box Theater?
CAN Community Health is the presenting organization behind Gray Box Theater. As a nonprofit dedicated to promoting health and wellness in the community, CAN provides financial support and collaborative partnerships that help sustain Gray Box Theater as a vibrant, inclusive space for the arts and community engagement. This support also helps keep the theater affordable for emerging and upcoming artists to showcase their work.
What is Gray Box Theater presented by CAN Community Health's relationship to HarmonyWaves?
Gray Box Theater presented by CAN Community Health operates in partnership with HarmonyWaves, a nonprofit arts initiative that promotes healing, connection, and creativity through live performance. HarmonyWaves serves as a creative collaborator and production partner, helping to curate programming and support community engagement efforts at the theater. Together, we strive to build a vibrant, inclusive space for artists and audiences alike.
Are Gray Box Theater presented by CAN Community Health and HarmonyWaves nonprofit organizations?
Yes. Gray Box Theater presented by CAN Community Health (EIN 93-4887818) and HarmonyWaves (EIN 93-2871730) are both registered 501(c)(3) nonprofit organizations, recognized by the Internal Revenue Service. They are also registered with the Florida Department of State and the Florida Department of Agriculture and Consumer Services.
All donations are tax-deductible to the fullest extent permitted by law. Please consult your tax advisor for guidance on the deductibility of your contribution.
To verify our IRS tax-exempt status, you can visit the IRS Exempt Organizations Search.A copy of the official registration and financial information may be obtained from the Florida Division of Consumer Services by calling toll-free 1-800-HELP-FLA (800-435-7352) within the state or by visiting Check-A-Charity. Registration does not imply endorsement, approval, or recommendation by the state.
Are Gray Box Theater and HarmonyWaves audited? Are their financial records available for public review?
Yes. Both Gray Box Theater presented by CAN Community Health and HarmonyWaves undergo regular financial reviews to ensure transparency and accountability. As registered nonprofit organizations, we maintain accurate financial records in compliance with IRS regulations. Copies of our financial statements and annual reports are available upon request. Please contact us at hello@graybox.theater or info@harmonywaves.org if you would like to review these documents.
Are children allowed at shows?
Children are welcome at family-friendly events, but must be supervised by an adult. Some shows may have age restrictions, which will be noted during ticket purchase.
TICKETS & DISCOUNTS
Where can I purchase tickets?
Tickets can be purchased online at graybox.theater/tickets or in person at our box office, which opens one hour before showtime on performance days. We do not process ticket sales over the phone. GrayBox.Theater is our only official online ticketing platform—any other seller is considered a third party, and we cannot assist with issues related to those purchases.
Are there service charges for tickets purchased at the box office?
Tickets purchased in person at the box office include a small handling fee per ticket, in addition to the face value and applicable sales tax.
My ticket says 'General Admission' – what does that mean?
Most of our shows are general admission, which means open seating (first-come, first-served) or standing room, depending on the event setup. If the show is reserved seating, available seats will be selectable at the time of purchase. If you require ADA accommodations, our team will assist you upon arrival.
How do I purchase accessible (ADA) seating?
ADA seating is available through our official ticketing platform at graybox.theater/tickets. We are committed to providing an inclusive and barrier-free experience. If you or someone in your party needs ADA accommodations, we encourage you to contact us at hello@graybox.theater prior to the event so we can best meet your needs.
I bought tickets and one of the performers canceled—can I get a refund?
Performer lineups are subject to change. Refunds are not issued for changes to supporting acts or openers. The only guaranteed performance is the headliner listed in our official promotional materials.
I lost my ticket—what should I do?
If you purchased your ticket through our official platform, please reach out to hello@graybox.theater with your order details. We’ll do our best to help verify your purchase and provide a replacement if possible.
Can I get a refund if I can’t attend the show?
All ticket sales are final, and we do not offer refunds or exchanges unless the event is canceled. If a show is canceled, refunds will be issued through your original point of purchase.
Do you offer group or student discounts?
Yes! We offer discounts for students, seniors, and groups of 10 or more. Please email us in advance for group bookings.
ACCESSIBILITY
Is the theater wheelchair accessible?
Yes. Our venue is fully ADA compliant, and we offer accessible seating with companion seats available.
How do I request accessible seating?
You can select accessible seating when purchasing tickets online or contact us directly to make arrangements.
Do you offer services for guests who are deaf or hard of hearing?
Yes. We provide Auri™ assistive listening technology, which helps enhance sound clarity for guests who are deaf or hard of hearing. Please contact us in advance to request this equipment or any additional support you may need.
Do you offer services for guests with visual impairments?
We are working to expand our accessibility offerings for guests with visual impairments. If you or a member of your party requires assistance, please reach out to us in advance so we can do our best to accommodate your needs.
Are service animals allowed?
Yes. Service animals are welcome with appropriate documentation. Please let us know in advance if possible.
VENUE AMENITIES
What is the seating capacity of the theater?
Our venue seats approximately 240 guests, offering an intimate, engaging experience.
Are food and drinks available on-site?
Yes! Guests can enjoy a variety of refreshments served by our community partners, Hunters Nightclub and Java Joes. Offerings include coffee, soft drinks, wine, beer, and light bites available before performances and during intermission.
Is there parking available?
We offer a large on-site parking lot with free parking. Street parking and nearby public lots are also available. Carpooling and ride-share services are encouraged.
GET INVOLVED
How can I volunteer or get involved with the theater?
We’d love to have you join our team! Contact us directly to learn about volunteer opportunities.
How can I support the theater?
Donations can be made online and are tax-deductible. You can also support us by becoming a sponsor, attending shows, or volunteering.
SAFETY & SECURITY
What safety measures are in place?
We have trained staff on-site, clearly marked emergency exits, and a full set of safety protocols. The theater meets all local fire and safety codes.
Is the theater equipped for medical emergencies?
Yes. We are equipped with an AED, a Stop-the-Bleed kit, and a fully stocked first aid kit, as required by Broward County Fire Code. Our staff, security, and volunteers are trained in emergency response, and we coordinate with local emergency services as needed.
What is your severe weather or evacuation policy?
In the event of an emergency or severe weather, our team will guide guests with clear instructions for evacuation or shelter-in-place. Announcements will be made as necessary.
Do you have security at events?
Yes. Security personnel and local police are present for certain events to ensure the safety and enjoyment of all attendees.
What is your bag policy?
You may bring clear plastic, vinyl, or PVC bags up to 12″ × 12″ × 6″ or a small clutch/purse no larger than 4.5″ × 6.5″ × 3″. Oversized bags, backpacks, totes, and duffels are not permitted.
All bags are subject to search by security staff upon entry. If you bring a prohibited item, you will be asked to return the item to your vehicle or dispose of it. We are not responsible for items left or lost outside the venue.
Prohibited items include:
- Outside food or drink
- Large bags or backpacks
- Weapons or sharp objects
- Professional cameras or recording equipment
- Vapes, smoking devices
- Umbrellas, flags, or noisemakers
- Pets (except service animals)
Necessary medical supplies (e.g., EpiPens, insulin, prescription meds) are permitted. These may be inspected by staff.
Occasionally, artist-approved items may be allowed. Check the specific event details or contact us in advance to confirm.
What should I do if I see something suspicious or need help?
Please notify a staff member or security personnel immediately. We are here to help and ensure everyone’s safety.
Still have questions? We’re happy to help! Please contact us at hello@graybox.theater.
